Returns & Cancellations

We want you to be happy with what you ordered. Here’s how cancellations and returns work.

Cancel before it ships

If your order hasn’t shipped yet, contact us as soon as you can and we’ll do our best to cancel it. Call (651) 401-1001 or use the Contact form (Order Support is a good subject).

Once a label is created or the package is on its way, we can’t treat it as a simple pre-ship cancel — reach out and we’ll walk through the options with you.

Returns after shipping

If something isn’t right after it arrives, contact us. We’ll help with returns or exchanges where we can. Please include your order number and a short note about what happened.

Damaged in transit

If your order arrives damaged, take a couple of clear photos of the packaging and the item, then contact us right away. We’ll work with you (and the carrier when needed) to make it right.

Custom & fabricated items

Custom metal work, made-to-order pieces, and many fire pits are cut and built for a specific order. Those items may have limited return options. Ask before you order if you’re unsure.

How to reach us

• Phone: (651) 401-1001• Contact form

We’ll get back to you promptly.